This award-winning business is seeing more opportunities for sales thanks to its finance facility
Still only in its third year, Smalley Hot Tub Services of Pinchbeck in Lincolnshire, is already winning awards and building a loyal following of very happy and satisfied customers. Recently named Hot Tub Company of the Year in the South England Prestige Awards, the business is the UK’s only manufacturer-endorsed repairer of inflatable hot tubs.
Owner and Director Justine Smalley runs the business with her husband Chris (pictured above). As well as servicing and repairing inflatable and acrylic hot tubs and swim spas, they sell a huge range of quality acrylic hot tubs and spas, alongside accessories, chemicals, air source heat pumps and other outdoor equipment.
Six months ago, Justine started working with Ideal4Finance to offer customers flexible payment options. “We have a very diverse customer base and wanted to give as many as possible the opportunity to purchase by spreading the cost. Customers were asking us about monthly payments for larger purchases, so we knew there was a demand.”
Justine chose the 0% and fixed rate package and has seen a positive effect on her business. “Having a finance facility has definitely made a difference, creating more chances for customers to buy from us because they can spread the cost,” says Justine.
“We sold the very first Spaberry hot tub to be sold anywhere in the UK, a very proud moment for us, and we won that sale by being able to offer finance.”
Justine reports that customers have been pleasantly surprised by the rate they have been offered and by what the payments look like on a monthly basis. “It’s definitely created more conversations with customers and is a great opportunity to build relationships, which is what we are all about.
“Our customers are all lovers of outdoor space, and we really want to help make what they want more affordable to them.”
Commenting on the customer service she receives from Ideal4Finance, Justine says: “I have nothing but praise for the service we receive. It’s always been first class, with every question dealt with quickly and efficiently. Having a 0% option and fixed interest rates is helping our business on a day-to day basis.
“We can see lots more opportunities for sales in the coming months due to Ideal4Finance.”
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